They advertise "plug n play" and "no hassle returns" which both are crap!!! I ordered a kit for my charger and once plugged in they strobe and flash!!!
So I emailed them asking why and if I need replacement parts... They responded and said to "upgrade" to digital ballasts.. I told them to look at my order because I already did when I ordered them... So they then replied that I need to spend 100 bucks more and get a timer and wire kit...
So I just asked for a return at this point.. He then replied with a 15 dollar shipping charge and a 30% restocking fee I could return them... Also as long as they hadn't been installed I'd get the rest of the return...
How would I know that they strobed and flashed if I hadn't plugged them in?? It's not rocket science!!!!
Product or Service Mentioned: Hid Nation Hid Conversion Kit.
Reason of review: Poor customer service.
Monetary Loss: $70.
Preferred solution: Let the company propose a solution.