I saw the difference with HID in my son's pickup so I thought I'd try them. I should have known that less cost means less assistance, products support, and warranty. I opened up the kit. NO wiring diagrams. So when I did the install and they did not operate I called...Read more
I didn't like
- Poor tech support
My son did an install i my 08 Dodge Ram in 2015.He is a licensed & certified D/C Tech in NJ.The HID kit was supposed to be plug & play...Far from it,so that's why i solicited his help. He had to basically build a new harness from scratch,to get it to work (Cam-Bus...Read more
I ordered 2 sets of headlights each with a 2 year warranty (which I paid extra for) for our cars from hidnation.com. They have posted satisfaction scores and customer service exellence all over their webiste so I thought it was safe. The headlights arrived poorly...Read more
HID Nation - This company is a joke!!!
Purchased the hid 5202 fog light. After 2 days the hid bulb melted my fog light housing and the bulb fell out. Contacted them and told them the issue, they told me to contact warranty dept, i did and no response. Called dozens of times to try to resolve this and i het no answer. They must put your phone number on a do not answer list after they screw you out of your money!!
HID Nation - The worse company ever
I order hd lights the usps text mwssage says sept. 30 it was left at front door. I was siting at home all day. I tried calling customer sevice could not get through. So i emailed theg taking me through so much that its sad. I will never order from them again.
HID Nation - HID bulbs
I tried to change an order, from HID lights 12000 to 6000. Also change it from 55w to 35w. They change it to 6000 but they kept the 55w to charge me an extra 25 dollars even when I email them in advance 3 times. Very dissatisfied and disappointed with HID nation.
HID Nation - Bulbs blown within the year warranty
Got ready to go to work,started the car up and the headlight was out.
This is a fraudulent company. Their Shady business practices and fake are they going to cover the part they want you to pay the shipping and handling warranty that's supposedly is unparalleled as well as their fake reviews on their website say that they will cover the...Read more
I bought a hid kit and relay harness from them. Installed the kit and they lasted about 30 seconds before both sides burned out. Also smoked my headlight fuses. Luckily I was able to save my fuse box and headlight wiring from being burned up as well. Contacted customer...Read more
Sent me bulbs that didn't fit. Refused to give me a refund only unless I send it back (me pay shipping) and then they test the bulbs, "if they're bad, I get a full refund and if they're fine, I get 30% refund." They tried telling me how to fix the issue when I knew...Read more
Sent me non working merchandise. Replaced with faulty merchandise and now refuses to refund my money. Also discovered the lights they sent me are illegal even if they worked properly. Refusal to actually listen to feedback and now aggressive customer service...Read more
I bought & paid for a lifetime warranty.WHEN i BOUGHT HIG HEADLIGHTS from hig nation for my 2013 ford c-max but I have Needed 3 replacement parts in one year. each time under their lifetime warranty you have to pay shipping charge for defective part to be returned to...Read more
I bought my HIDs and found out I am having surgery and will be out of work, so need the money more than the headlights. I tried to return them to get my money back, but what HID nation doesn't tell you is that you can't return anything. In fact, there is a 30% restock...Read more
What a joke of a company, no customer service skills and will not back there product. Does not matter if you payed for a "lifetime" warrenty. Tried emailing them through sells department and warrenty department. Called them the next day to talk with a manager and the...Read more
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