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Sent me bulbs that didn't fit. Refused to give me a refund only unless I send it back (me pay shipping) and then they test the bulbs, "if they're bad, I get a full refund and if they're fine, I get 30% refund." They tried telling me how to fix the issue when I knew...
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#959313
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HID Nation - Hid Conversion Kit Review from Bridgeport, Alabama
Sent me non working merchandise. Replaced with faulty merchandise and now refuses to refund my money. Also discovered the lights they sent me are illegal even if they worked properly. Refusal to actually listen to feedback and now aggressive customer service...
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3.0
Bridgeport, Alabama
#937702
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I bought & paid for a lifetime warranty.WHEN i BOUGHT HIG HEADLIGHTS from hig nation for my 2013 ford c-max but I have Needed 3 replacement parts in one year. each time under their lifetime warranty you have to pay shipping charge for defective part to be returned to...
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Decents1981us1
Decents1981us1

I've had the same issues I'm glad that it's not just not my vehicle like I thought it was

1.0
I didn't like
  • Refusal to replace defective merchandise at their cost
#908114
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HID Kit Review

HID Nation
#798384
Wow just think i almost purchased a couples of these kits. Glad i read the reviews definitely not buying from hid nation.
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Hid Nation Hid Conversion Kit Review

HID Nation
#791383
I bought a led conversion kit and less then a month later it stopped working. They refused to issue me a refund
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Hid Nation Warranty Review

HID Nation
#784516
1.4
Details
They did not want to warranty my product after it went bad less than a 8 months later. Said it was against their policy since my credit card company had disputed charges against them. This is the worse company to get merchandise from.
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Hid Nation Hid Conversion Kit Review

HID Nation
#729750
Ordered a kit tuesday for my tundra and was shocked to recieve it on thursday.All installed with the relay harness and all.Working great
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HID Nation - Review in Equipment category from Muskego, Wisconsin
I bought my HIDs and found out I am having surgery and will be out of work, so need the money more than the headlights. I tried to return them to get my money back, but what HID nation doesn't tell you is that you can't return anything. In fact, there is a 30% restock...
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1.0
#899360
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What a joke of a company, no customer service skills and will not back there product. Does not matter if you payed for a "lifetime" warrenty. Tried emailing them through sells department and warrenty department. Called them the next day to talk with a manager and the...
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Tczerwinski
Tczerwinski

Did you ever get a refund? I am having this exact issue

1.0
#890578
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I ordered some great HiD lights for my car "COOL" I thought. but then the lights show up and are incomplete. I called hidnation and they said that's how they come. I'm missing a piece that covers open wires. I'm on my own they pretty much said. I make the mistake of...
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1.0
#867906
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I bought several HID kits from hid Nation. The first thing I noticed that was consecutive about this company was they were very slow at getting the order shipped to me. I purchase the extended warranty every time I bought a kit from them. They're warranty requires you...
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1.7
#835977
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I ordered Replacement bulbs after having installed there system in my 2012 F-250. First the driving lamp resister almost caught my truck on fire. Flames from the wires at the bulb was only part of it. I ordered New Bi-Xenon bulbs on 1-4-16 one of then lasted a month. I...
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2.1
I didn't like
  • Refusal to replace defective merchandise at their cost
#806240
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I will never order from this company again. Their web site recommended a particular bulb to fit my truck and as it did fit, the high beam option did not work correctly causing a major reduction in light. When I contacted the company via email, as they were responsive,...
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3.2
#803266
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UPDATE 1/18/16 I filed a report with the BBB. Turns out this company has an F rating with BBB, the worst rating assigned. A lot of other people are in the same boat as me, HID Nation not standing behind their defective merchandise. Their response to BBB was that they...
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2.5
I liked
  • Price
I didn't like
  • Refusal to replace defective merchandise at their cost
#772858
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