kevin m Aht

They suck

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i ordered a hid kit for my suv paid them and i got a tracking number from them saying the kit would be to me in 3 days after 5 days i emailed them telling them i hadnt received them i was told i had to go to the post office myself and file a claim ??? what kind of *** is that i had to threaten them with calling my bank to stop charges for them to agree to send another set ... the second set still havent showed up yet its been almost 2 weeks and now they wouldnt even answer a email and there is no customer service number to call them .... they lack so bad in customer service !!!!!! SAME ON YOU GUYS for treating people like this
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Loss:
$45
Cons:
  • Them
Reason of review:
Poor customer service

Preferred solution: Full refund

Dartha Yui

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Verified Reviewer
| map-marker Chula Vista, California

Liars and False Description

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HID Nation - Liars and False Description

Purchased LED lights for GMC Acadia 2010. Less than 2 months later, the LEDs go out.

Talked to tech support who isn't sure what to do but for me to buy a decoder/antiflicker kit. The techs there were not sure about daytime running lights which is now standard on all late model cars. I buy this 30$ kit plus shipping of both my replacement and sending back the LEDs and within 2 months...you guessed it, LEDs are going out again. In the video below, you can tell that the driver side LEDs are pretty much gone and the flickering on the passenger side is going out soon.

HID has seen this video and offered another replacement at my cost of shipping of 10$ plus me sending back the LEDs at my cost. I mentioned switching out from LEDs and they offered 20$ off. I spent well over 200$ at their store and I get 20$ back. BBB.org sided with them after listening to their *** of turning off my lights or directly turning on the lights and not using the automatic system.

Next generation lights as HID puts my ***.

DO NOT BUY FROM THEM. SCAMMERS AND LIARS!

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Loss:
$120
Pros:
  • Price
  • Response time of emails
  • Easy to purchase
Cons:
  • Customer service
  • Lies and faulty product
  • Would not accept return of defective merchandise
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Daniel Dwi

Scammers

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Scammers. They sell POS chinese knock offs that you can buy for a fraction of the cost on ebay.

Literally identical items that come in the same packaging. Then they also try to blame the malfunction of bulbs that worked for less than 3 months on the buyer for 'Not buying anti-flicker' modules, as if my low beams need that. Notice that their website does not allow to leave reviews on any items, because if they did they'd be out of business.

And their 'Shopper Approved' Reviews are generic fake reviews that can apply to any website, if you google shopper approved you can read about how sites pay for these fake reviews so people are thrown off.

Save the trouble of buying from them because once you install they wont accept the item back for refund. And the 2 year warranty will allow you to receive new bulbs every 3 months because thats how long they will last at the cost of you paying shipping to get them back to them for 'inspection' and another charge to ship the new pair for you.

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Loss:
$90
Pros:
  • Price
Cons:
  • Refusal to replace defective merchandise at their cost
  • Lies and faulty product
  • Would not accept return of defective merchandise
Reason of review:
Damaged or defective

Preferred solution: Full refund

Katie F Vwi

Treated poorly after receiving merchandise that didn't work

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Last fall I ordered lights for my husband's truck and when we received them they didn't work. We emailed the company and they said that they should work.

Emailed them again and they told us to pay to ship them back ($25) and they in turn sent the same exact lights back to us and they obviously still didn't work. Went through better business bureau and attorney general and the company still didn't respond to those agencies. We are not out $180 due to this company and have lights that do not work.

How can this happen? The company told us we were out of the warranty but we emailed within 2 weeks of receiving them.

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Loss:
$180
Pros:
  • Easy to purchase
Cons:
  • Lies and faulty product
  • Refusal to replace defective merchandise at their cost
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

TERRIBLE

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STAY AWAY, cheaply made products, terrible customer service. I asked for a refund and they said they will not issue me one. TERRIBLE TERRIBLE TERRIBLE. They should be put out of business.
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Reason of review:
Return, Exchange or Cancellation Policy
robert e Tjq

Scammers and liers

Ordered h4 conversion with xenon bulbs and relay.these people do not want to talk to you unless you are buying something..if you do not believe me call them and tell them you have a issue with your order.They will tell you to email them the issue and not talk to you about it on the phone.Then it will be endless emails with no results. I spent 167 dollars for this and did not even last a week...I paid extra for a 2 year warranty and bought spare bulbs And they got address backwards which cause my order to be delivered to the wrong apt
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Reason of review:
Bad quality
Anonymous

Extremely bad terrible experience

I bought an HID system that was supposed to be Plug and Play... After 6 hours of messing with it I had to take it to a shop and have it installed for $175 then it did not work after 2 days of problems and issues trying to get ahold of the company with no success paid another hundred and twenty-five to the shop to replace my headlight bulbs back now this HID kit sets on my shelf
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Reason of review:
Bad quality
Anonymous

It the worse company I have every deal with.

When u purschase something from them it good. When u try find out what happen to your item They give u the run around. Number one your phone calls don’t get answer any more. Your number go directly to unanswered. U have to call them from an another number . Buys please don’t purchase any things from these people. You will regret it they will steal your money. I paid them for next day delivery did not recive any thing. The follow day I call my credit stop the payment.
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Reason of review:
Order processing issue
Shauntel Cfj

Wrong oder

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I ordered the wrong part and would like to make an exchange for the correct part.
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Reason of review:
Order processing issue
Haisley Snq

Terrible Company

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These guys are a complete ripoff. I ordered a set of HID headlights and installed them and they worked fine for the first 2 days after I replaced both the cheap relays they sent me. Day 3 the fuse blew and I replaced it. On day 4 the relay began to smoke and blew the fuse once again. The entire kit is cheap and a waste of money. I asked for a refund but was told they only give in store credit and charge a 30% restocking fee. Never again will I order anything from these guys. Complete waste of time and money!!
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Reason of review:
Bad quality
Anonymous

HID Nation - Review in Equipment category

Tried the return {{Redacted}}, Finn. Joke sounds like I have to kiss *** to even have a chance to get money back,yea send us more money to take our garbage back.Dont you {{Redacted}} even look at your reviews Will never deal with this company again! Spend my money wisely you'll never get one dollar from me or my friends!!!!yada yada how do you stay in business selling such a lousy product anybody reads this needs to go to DDM tuning for good quality products with real tech support from people who know what their talking about some how I got sucked into your web site pay attention to the web site your on HID nation is not a very good company you seem like chin a is where you started.
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Reason of review:
Bad quality
Geri Ujr

Warranty sucks

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Had complete kit for 3 months. Driver side bulb would go out but if you turn switch off then on would stay on for few minutes then back out. Bought warranty which was a waste of money. Was told to ship bulb back and if they found bulb to be bad then it would be replaced. Have to pay shipping both ways. There one time discount for 2 bulbs $40. Bought 2 bulbs off eBay delivered to my home for $15. Do not buy from this company and if you do DON’T BUY THE WARRANTY.
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Anonymous

Poor product

This company is a complete rip off. Purchased a set of led’s and two weeks later they both went out
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Reason of review:
Bad quality
Geri Ujr

Warranty sucks

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Warranty sucks. Do not buy from this company and if you do don’t buy the warranty.
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Anonymous

The product was fine; the service sucked

I placed an order on Saturday November 18, 2017 for headlamps. I needed the parts immediately, so I chose next day delivery for $29.95. I did not see anything on the website that deliveries are not made on Sunday. So when my package did not arrive on Sunday as promised, I sent the shipping department an email requesting my money be returned to me as I did not get my order on Sunday. They said it was "not their problem" as they had the order ready to ship and the issue was delivery on a Sunday and I should know that there are no deliveries made on Sunday. I told them that I see delivery trucks 7 days a week on my street and, as I do not know which company they use to ship, I paid the extra money to get my order the next day. I did not get my order even with the extra shipping charges I paid. When I told them it would be a good idea to specify that on their web page that "deliveries will not be made on Sunday even with next day delivery option" but they said that was not possible. I guess it is another stream of income for them. Not happy... I have tried to contact them but the call center told me the shipping department could only be contacted by email which I had already tried.
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Cons:
  • Misleading delivery options
Reason of review:
Fair pricing